Terms and Conditions
This website is owned and managed by 7th Heaven Collective Pte Ltd (UEN: 202135641W) and Taira Pastry is a brand managed by 7th Heaven Collective Pte Ltd.
By placing an order, visiting our website, or engaging with Taira Pastry in any way, you agree to comply with and be bound by these Terms and Conditions.
General
Product & Ordering
Cancellations and Refunds
Deliveries and Self Collection:
These Terms and Conditions are governed by and construed in accordance with the laws of Singapore.
This website is owned and managed by 7th Heaven Collective Pte Ltd (UEN: 202135641W) and Taira Pastry is a brand managed by 7th Heaven Collective Pte Ltd.
By placing an order, visiting our website, or engaging with Taira Pastry in any way, you agree to comply with and be bound by these Terms and Conditions.
General
- We reserve the right to make changes to the product, pricing, and any content on the website.
- We may take photos or videos of your dessert order for marketing and advertising purposes. If you do not wish for us to do so, please inform us in writing prior to confirmation of the order.
Product & Ordering
- Your order is confirmed once full payment has been made.
- When unforeseen circumstances arise, we reserve the right to refuse or cancel any order. Full refund will be made.
- All products are priced in Singapore Dollars (SGD). We do not charge Goods & Services Tax (GST).
- Any samples, descriptions or illustrations contained on our website are issued solely to provide you with an approximate idea of the product. We cannot guarantee an exact replica of any design depicted but we will do our best to make it so.
- Where specific requests are provided by you, we will do our best to match as close as we deem possible. Exact colour matches are not guaranteed. Slight changes to the design may be made, depending on the cake size and add ons, as we deem fit for practical and aesthetic purposes.
- We do not do mock ups or drawings of customized cake designs. Photo reference of past work may be provided on request, subject to availability.
- Wording and add ons will be placed / piped as per decorator deems fit, unless otherwise requested in comments box / specified in the order.
- Payment must be completed within 24 hours for quote to remain valid, unless otherwise agreed on.
- Certain cakes designs may contain wooden skewers, plastic straws to support the figurines/second layer of cakes to ensure the stability of the cake through transport and display.
- Certain materials for our cakes may become obsolete/unavailable and we will do our best to select replacement products to reflect the original design as closely as possible. We reserve the right to replace items with component parts of equal or better quality without consultation
- Taira Pastry is not liable for any copyright infringement damages. Customers are solely responsible for the cake design they ordered from us. Any toy figurines are given are included in the design and are not for sale from the bakery. Taira Pastry is not affiliated, associated, authorized, endorsed by, or in any way officially connected with the company behind the trademarked characters.
- All recommended servings size stated are by approximations.
- Our products may contain allergens (wheat, dairy, egg, and nut). It is the customer's responsibility to inform of any allergies before placing an order.
Cancellations and Refunds
- Order cancellations are not allowed after order is placed and payment paid.
- If there is a need for a change of product/design/delivery date, please contact us at least 3 working days before the delivery date. Any changes are subjected to Taira Pastry’s availability and additional charges may apply.
- Any difference in dollar ($) amounts upon amending an order (e.g. changing from delivery to self collection) would be refunded in store credits with a 6 months validity.
Deliveries and Self Collection:
- The recipient of the cake order is fully responsible for checking the details of the order of the cake received which include (decorations, knives, and candles) are correct and in good condition.
- Any disputes regarding damage to the cake or incorrect cake design will not be entertained if not raised to us at time of collection or to the driver at the time of delivery. Taira Pastry will not be responsible for any damage that occurs thereafter.
- The delivery slot chosen is only an estimation and our delivery provider cannot be held liable for reasonably ahead or delayed deliveries due to factors beyond our control (e.g. unexpected traffic conditions.)
- All deliveries do not come with set-up of any kind, including unboxing of the cake with the exception to dessert table set-up orders in collaboration with our sister brand PartyDeck7
- Delivery to restaurants may be handed over to the staff, unless otherwise notified with written instruction.
- Delivery to hotel will be to lobby or concierge only. .
- If there is no one present to receive the order during the delivery time slot chosen, we will attempt to call the number provided. If the recipient cannot be contacted, the driver may leave the items outside the premises (such as in front of the door). We will not be responsible for the conditions of these items.
- In a situation if the driver is unable to locate the place (e.g. address is wrong or incomplete, or other circumstances that prevent the driver from passing the items to the recipient), we will attempt to call the number provided. If we are unable to reach the recipient or you after 3 attempts, the order will be returned to the shop. You may choose to self-collect or arrange for re-delivery (delivery fees + surcharges will apply, subject to available slots).
- Items that are uncollected from our store for more than 24 hours will be disposed, and no refunds would be made.
- We do not make any delivery arrangements or book 3rd party delivery services on behalf of pickup customers. Please arrange for your own 3rd party delivery service if you have opted for self-pickup and are not able to come over to our store to collect your order from us.
- We do not take responsibility for any problems or situations that arise from and arise because of the 3rd party delivery service arranged by you as well as for the items once they have left our premises.
These Terms and Conditions are governed by and construed in accordance with the laws of Singapore.